We have set up a special support page for the People Platform.
Here you will find all the answers to your questions. Read our manuals or watch the instruction videos. Click the button below to go to the support page. Also check out the Q&A below with the most frequently asked questions.
You activate your account on the People Platform by clicking here and choosing ‘Forgot password’. Use the e-mail address you also use in the Test Toolkit and click on the ‘Request’ button. You will then receive an email with instructions. Log in with your email address and your chosen password.
The invitation e-mail to access the platform may have been placed in the spam by the mail server. You can check the spam folder to see if you can find the mail here. Did you not receive the e-mail? Then contact the contact person who created the account for you. He or she can resend the invitation e-mail.
If you are unable to log into the People Platform, it may be because the password is incorrect. First try requesting a new password via the ‘forgot password’ button in the login screen. Also, you can only log in if an account with your e-mail address exists. Check with the administrator of the account whether the e-mail address used is correct. Our platform works best in these browsers: Google Chrome, Mozilla Firefox or Microsoft Edge. In addition, cookies can prevent the browser from functioning optimally. Please delete them via your browser settings if you are still experiencing problems.
If you have forgotten your password, you can click ‘forgot password’ in the login screen. If your e-mail address is known in the People Platform, you will receive a forgotten password e-mail to reset your password.
Logging in with two-factor authentication (2FA) is more secure and reduces the chances of hackers gaining access to your account in the People Platform. Through an authenticator application on your phone, you can set up 2FA. Managing the 2FA settings for the entire organisation can be done via the organisation settings in the platform. In case the 2FA is not mandatory set via the organisation settings, you can manage this yourself as consultant or candidate via your ‘Profile’ in the platform.
If you have requested a new password and have not received an e-mail after 15 minutes, please check your spam-box first to see if the e-mail ended up there. If you have not received an e-mail there either, please contact Ixly's Customer Support team at info@ixly.nl.
Close the programme and try to start the programme again. Does this not help? Then contact the organisation you are taking the assessment for. They can contact our support department.
Has a candidate reported an error message to you? If so, please contact us at info@ixly.nl. State in the e-mail what the error message is, when the error message appears, which web browser was used and what the candidate has already tried. If necessary, ask for a screenshot of the candidate. This will give us a clearer picture of what might be going on.
It is possible to make the assessments in an incognito screen. When using Job Suggestions, we do not recommend using this tool in an incognito screen. An incognito screen blocks cookies and these are required to use the Job Suggestions tool.
Close the programme and try to start the programme again. Does this not help? Then contact the organisation you are taking the assessment for. They can contact our support department. Has a candidate reported an error message to you as an advisor? If so, please contact us at info@ixly.nl. State in the e-mail what the error message is, when the error message appears, which web browser was used and what the candidate has already tried. If necessary, ask for a screenshot of the candidate. This will give us a clearer picture of what might be going on.
With our practice-oriented training you will be able to use assessments independently and professionally.
You will gain insight into the psychometrics behind the test, the scientific models, how to translate test results concretely and understandably into an advice and how to conduct these kinds of interviews.
The training consists of a number of clear modules, is blended and concludes with a certificate. It is also possible to provide the training courses in-company.
Choose from these upcoming courses:
- Friday 28 February 2025
Click the button below if you want to practice with our assessments. Also check out the FAQ.
Oefen assessmentsOn our website, candidates can practise various assessments before taking the official assessment. So you know in advance what is expected of you during the assessment. You can practice various assessments by clicking on the button ‘Practice assessments’.
In addition to our practice assessments, we recommend taking the assessment in a quiet environment with a stable internet connection. In addition, make sure you cannot be disturbed while taking the assessment.
If you have technical problems while taking an assessment, try refreshing the page first. This is often a solution to technical problems. Does the problem come back? Then contact your contact person at the organisation you are making the assessments for and explain the technical issue and attach screenshots if necessary.
Depending on the settings of the organisation you make your assessment for, you may or may not be able to view your report immediately after completing the assessment. If the report has been shared with you, you will find your reports in the People Platform under the ‘Documents & Media’ tab. Unable to view your results? Then ask your contact person within the organisation you made the assessment for whether they would like to share the report with you via the People Platform.
Each assessment has a different duration. When you start an assessment, you can find how long the assessment will take in the introduction text.
Our platform works best with the web browsers Google Chrome, Microsoft Edge or Mozilla Firefox. Unfortunately, Safari does not always work as desired. Are you experiencing problems making an assessment in Safari? Then try it in web browsers that are compatible.
Go to https://www.ixly.com/nl/support/assessmentplatform to find the People Platform manual: Manual for Organisation Administrators. Click on the chapters in the table of contents to quickly find the right information. In the Support Centre, you will also find a link to our videos page with an introductory video of the platform and a recorded Webinar explaining People Platform.
The Work-related Personality Questionnaire, Career Values, Interest in Tasks and Sectors and the ACT General Intelligence Test have been positively assessed by the Test Affairs Committee of the Netherlands (COTAN) of the Dutch Institute of Psychologists (NIP). This means that these instruments meet the highest content standards.
For questions about our subscription options, contact us at info@ixly.nl or by phone 088 49 59 000.
For questions about our prices, contact us at info@ixly.nl or by phone 088 49 59 000.
View our Privacy Policy for more information.
Ixly is only the processor of the data, so Ixly cannot delete the data without consulting the client. We recommend getting in touch with your contact person at the organisation you made the assessment for. They manage your data. In agreement with the contact person and/or organisation, they can remove your data from the platform. After two weeks, the data will be permanently removed from our database.
